Customer Success Manager

Inc Consulting is delighted to be partnering exclusively with a PE‑backed business to recruit a high‑profile Procurement Finance Manager. Based in Sheffield with flexible hybrid working, this role sits at the heart of the organisation, playing a key role in strategic decision‑making within a fast‑paced FMCG/manufacturing environment. Working closely with procurement and senior stakeholders, the role offers genuine influence, strong commercial exposure, and the opportunity to shape a newly evolving position with real impact on business performance.

Inclusive Consulting is delighted to be partnering with an innovative, Sheffield-based technology business to recruit a Customer Account Manager. This is a fantastic opportunity to join a growing SaaS business with an impressive client base, where you'll play a key role in building long-term customer relationships, delivering an outstanding customer experience and helping clients maximise the value of a market-leading software platform. This role would suit someone who genuinely enjoys working with people, solving problems and taking ownership. It's a varied position that combines account management, customer service and customer success, making it ideal for someone who thrives in a fast-paced, client-focused environment. Role Responsibilities Manage a portfolio of clients, building strong relationships and acting as their trusted day-to-day contact. Proactively support clients to maximise their use of the platform through regular engagement, training and ongoing guidance. Respond to customer support tickets, taking ownership of queries, investigating issues and working with internal teams to ensure a timely resolution. Lead client conversations via telephone, video calls and online meetings, confidently managing expectations and agreeing clear actions. Work closely with Product, Development and Marketing teams, ensuring customer feedback helps shape future platform improvements. Deliver onboarding sessions, webinars and customer training, whilst continually identifying opportunities to improve processes and enhance the overall customer experience. Person Specification We're looking just as much for the right attitude as we are for previous experience. You'll ideally have: Previous experience within Customer Success, Account Management, Client Services or another customer-facing role. Excellent communication skills, with the confidence to build relationships quickly, lead conversations and positively influence customers. A natural ability to listen, ask the right questions, understand the root cause of problems and work collaboratively with clients to find practical solutions. A proactive, hands-on approach with the confidence to use your initiative, take ownership and get stuck in. A genuine desire to learn, develop your knowledge and continually improve both yourself and the customer experience. Strong organisational skills with the ability to manage multiple priorities whilst remaining calm, professional and customer-focused. What's On Offer This is an office based role, offering £30,000 - £35,000 (doe) plus benefits. It is an opportunity to join a growing technology business with a genuinely collaborative, close-knit culture where everyone is passionate about what they do and invested in the company's success. You'll have the autonomy to make a real impact, work alongside a supportive team and enjoy regular social events in a business that truly values its people. If you're passionate about delivering exceptional customer experiences, enjoy solving problems and want to join a business where you can genuinely make a difference, we'd love to hear from you. We are committed to providing a fair and inclusive recruitment process. If you require any reasonable adjustments during the recruitment process, please inform your consultant. Please note, while we are unable to respond to all unsuccessful applications, we are happy to keep your details on our CRM system and consider you for future opportunities. If you wish to have your details removed at any time, please contact hello@incconsulting.co.uk with your request.

Inc Consulting are proud to be working with a long-standing client partner, based in Lincolnshire, to recruit a newly created Consolidation & Reporting Accountant position. This is an exciting opportunity to join a large, complex and growing organisation operating within a highly regulated sector. Created as a result of continued business growth, this role will play a key part in strengthening the Group Finance function and delivering high-quality consolidated reporting to support strategic decision-making. Job Description Lead the preparation of monthly, quarterly and annual group consolidated financial reporting under IFRS. Manage complex group consolidations, including intercompany eliminations, foreign currency translations and supporting reconciliations. Produce consolidated reporting packs, cash flow statements and analytical reports for senior leadership teams and external stakeholders. Support lender and financing reporting requirements, ensuring information is delivered accurately and on time. Act as a key contact during the external audit process, preparing schedules, reconciliations and responding to audit queries. Drive continuous improvement across reporting processes, controls and governance frameworks within Group Finance. Person Specification Qualified Accountant (ACA, ACCA or equivalent). Proven experience within a group reporting, consolidation or technical accounting role. Strong understanding of IFRS and consolidated financial reporting requirements. Advanced Excel skills and confidence working with large, complex data sets. Highly analytical with excellent attention to detail and a methodical approach. Strong communication and stakeholder management skills, with the ability to work effectively across multiple finance functions. On Offer A salary of up to £62,000 plus bonus and benefits package is available, alongside a flexible hybrid working arrangement. This is a fantastic opportunity to join a growing business in a newly created role where you can make a genuine impact and help shape the future of the finance function. You'll be joining a high-calibre team within a business that offers both technical challenge and long-term career development. We are committed to providing a fair and inclusive recruitment process. If you require any reasonable adjustments during the recruitment process, please inform your consultant. Please note, while we are unable to respond to all unsuccessful applications, we are happy to keep your details on our CRM system and consider you for future opportunities. If you wish to have your details removed at any time, please contact hello@incconsulting.co.uk with your request.

Inclusive Consulting are proud to be working with a successful and growing business in Chesterfield to recruit an Accounts Assistant. This is an excellent opportunity for someone with solid transactional finance experience, particularly within Purchase Ledger, who is looking to join a fast-paced, high-performing and supportive finance team. Offering variety, stability and the chance to develop your skills, this role would suit someone who enjoys being part of a close-knit team and takes pride in delivering accurate financial information. Job Description Take ownership of the day-to-day Purchase Ledger function, ensuring supplier invoices are processed accurately and in a timely manner. Reconcile supplier statements, investigate discrepancies and resolve outstanding queries efficiently. Support the preparation and processing of supplier payment runs in line with agreed schedules and controls. Allocate cash receipts and payments, ensuring financial records and ledgers remain accurate and up to date. Liaise with suppliers and internal stakeholders to resolve invoice and payment-related queries. Provide broader support to the finance team with transactional and ad hoc accounting duties as required. Person Specification Previous experience working in a transactional finance or Accounts Assistant position. Strong Purchase Ledger experience, including invoice processing, reconciliations and supplier management. Excellent attention to detail with a high level of accuracy and organisation. Confident using Excel and other Microsoft Office applications. Able to manage workloads effectively and work to deadlines within a busy environment. A proactive team player with strong communication skills and a positive approach to work. On Offer This is a full-time, primarily office-based role in Chesterfield, offering a salary of £27,000 - £29,000 DOE. You'll be joining a friendly, collaborative and high-performing team within a successful business that genuinely values its people. In addition, the company offers a lively culture that celebrates success through regular team events and recognition, alongside some flexibility to work from home when required. We are committed to providing a fair and inclusive recruitment process. If you require any reasonable adjustments during the recruitment process, please inform your consultant. Please note, while we are unable to respond to all unsuccessful applications, we are happy to keep your details on our CRM system and consider you for future opportunities. If you wish to have your details removed at any time, please contact hello@incconsulting.co.uk with your request.